Trustindex verifies that the original source of the review is Google. We had a major issue and Kathleen was very helpful. She booked us in right away and her team was very quick to get our issue resolved.Trustindex verifies that the original source of the review is Google. The plumber arrived quickly and was great. He fixed the problem and was willing to answer my many questions. I did find the company to be priced much higher than I’ve paid with others, but I was glad to have my kitchen sinks working again.Trustindex verifies that the original source of the review is Google. We are very pleased with the plumbing work completed today. Drain King was very accommodating with our timelines and the plumber was very knowledgeable and efficient. Would highly recommend this companyTrustindex verifies that the original source of the review is Google. From start to finish, the team was professional and efficient. They quickly identified and resolved the problem, and we were impressed by how clean and organized the site was, their attention to detail really shows. Highly recommend them for any plumbing needs – they not only solved our issue but did so in a clean way that minimized disruption.Trustindex verifies that the original source of the review is Google. ◆◆◆◆◆◆◆◆◆◆◆MUST READ. Google says my review was viewed by 5000 people. Thanks everyone. ◆◆◆◆◆◆◆◆◆◆Once this company gets your money, they are gone.◆◆◆◆◆◆◆◆◆◆ You are looking at this review because they have a lot of reviews online (Genuine or NOT!!). The records reveal that this company, despite being just 5 years old, has accumulated over a thousand reviews solely on Google. You are smart if you see the funny patterns on the reviews. They have a disproportionately high number of reviews on Google compared to other sites and claim to have received awards from their second year. This isn't the hottest restaurant in town with tons of exposure among the younger generation. Their customers are home owners. I can't even imagine how much cash this company is burning each month. Here is my first hand experience with this circus company. I set up an appointment because they said the estimate was free. When the plumber arrived, they changed their words and told me I have to pay him $310 for an "investigation", which doesn't include the actual work. He showed me the terms and conditions that I needed to sign, and one of them required that I express satisfaction with the work they would do, even before they commenced their tasks. I questioned the plumber multiple times about the issue but he said it's the company policy. I later spoke with the manager and he wasn't surprised at all. Do you see the company not saying anything about this in their reply? It says it all. This is how they do their business. I should have stopped there. The plumber failed to find the source of the leak and made a misdiagnosis. The plumber was way off and I'm not even sure if he was a fully licensed plumber or just a junior plumber with no experience. I hired their competitor and they found the leak within 10 minutes. They were surprised why Drain King couldn't find such a simple leak. Drain King, full of clowns, doesn't know what they are doing and will waste your time and money. It was something so simple and so basic yet these guys failed miserably. The new company found the problem so quickly I spent a fraction of what I paid these guys. I even invited Drain King back to my house to give them a chance to see their failure, but they refused to do it. They are too embarrassed to come and see their failure. Once they get your money, they are gone, and you won't see them again. When you report a problem, they are going to put you on their do not service list. (like I'm gonna pay them again for their failure) This company is a joke. I now know why they wanted me to sign those documents even before they start the work. It's because a lot of their customers are not happy with their incompetency and inability to diagnose the simplest problem. You can obtain your refund by processing a chargeback. Contact consumer protection Ontario. There will be more to come.Trustindex verifies that the original source of the review is Google. W were very pleased with the services offered by Drain King Plumbers. Jordan was courteous and professional. He removed an old toilet and replaced it with one that will suit our needs in the future.Trustindex verifies that the original source of the review is Google. To my absolute DELIGHT, not only did I get service the day of my call, it was delivered with in a couple of hours! The workmanship, 5 star, quality, exemplary, and Benjamin, my workman ( faced with the challenges older buildings offer) was unfazed, and delivered a stellar job. As well, customer service from Kathleen, was outstanding, and everyone was attentive, respectful, engaging, and highly professional. ( I sure will be a return customer). thanks so much!Trustindex verifies that the original source of the review is Google. Excellent service ..Jordan was fantastic …highly recommendTrustindex verifies that the original source of the review is Google. Drain king was a great company to work with, I got three different verbal quotes from different companies and their asscoiate, Jonathan, was the only one to provide a detailed breakdown of the quote. They fixed my outdoor drain pipe (spot repair). Furthermore, for my satisfaction they did the camera is inspection on a separate day as I was not an available the day of the repair thanks assistance from Kathleen and Jason (the manager). Overall, I definitely recommend the company.Trustindex verifies that the original source of the review is Google. We have used Drain King several times over the last 5 years for drain issues. The admin team (Kathleen) is always super friendly and detail oriented which helps in sending an appropriate plumber who is prepared to do the job! The plumber has been the same guy for 5 years (Jonathon H) and very polite and knowledgeable. He is able to understand the issues, provide feedback on prevention, and mitigation and then quickly and thoroughly fix the issues. The workmanship is a high quality which lasts! Their quotes and billing system is reasonable and work is guaranteed. We had the same issues happen, a mystery leak in our basement that kept changing locations :( and in that month they came back several times and only charged us for the one visit until the problem was fixed! I would highly recommend Drain Kings for all your plumbing needs!!
